Luxury Front Desk Supervisor and Guest Experience Leader

Fairmont; New Orleans (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

Fairmont New Orleans is seeking a Front Desk Supervisor to lead daily Front Office operations and uphold luxury service standards. You will mentor colleagues, coordinate with Front Desk, Royal Service, and other departments to ensure seamless guest experiences.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction, with a flexible schedule and focus on performance development.

Qualifications

• Minimum one year of previous Front Desk supervisory experience.
• Previous Front Office / Guest Services experience.
• Strong knowledge of PMS, preferably OPERA Cloud.
• Proficiency in Microsoft Word and Excel.
• Hotel Management / Hospitality degree is an asset.
• Strong leadership and colleague development skills.

Responsibilities

• Supervise daily Front Office activities and coordinate with Front Desk and Royal Service teams to ensure luxury service standards.
• Monitor check-in/check-out, room assignments, billing, and guest requests.
• Maintain knowledge of hotel services, outlets, and local attractions to assist guests.
• Foster strong rapport with guests and colleagues through personalized service.
• Lead coaching and development, provide feedback, and support performance evaluations.
• Collaborate across departments to ensure seamless guest experiences.

Skills

Leadership

Coaching

Guest service excellence

Communication

Organization

Problem-solving

Attention to detail

Education

Hotel Management / Hospitality degree (asset)

Tools

OPERA Cloud

Microsoft Word

Excel

Job description

Fairmont New Orleans is seeking a Front Desk Supervisor to lead daily Front Office operations and uphold luxury service standards. You will mentor colleagues, coordinate with Front Desk, Royal Service, and other departments to ensure seamless guest experiences.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction, with a flexible schedule and focus on performance development.