Front Desk Supervisor – Guest Experience Leader

Four Points by Sheraton Boston Newton; Newton (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

Hotel Discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking a Front Desk Supervisor to oversee the front desk team, ensure smooth operations, and deliver outstanding guest interactions. You will verify charges, assist guests with information, and maintain high service standards across shifts.

Responsibilities include supervising daily shifts, training staff, coordinating check-ins/outs, and acting as the liaison between guests and management. A flexible schedule and teamwork mindset are essential for success in this role.

Qualifications

• A keen eye for detail and excellent customer service skills.
• Supervising experience is preferred but not required.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Always ensure excellent customer service.
• Supervise daily shifts process ensuring all team members adhere to SOPs.
• Train employees to resolve issues or problems in a professional and accurate manner.
• Allocate rooms of expected arrivals after checking guest preference.
• Working the desk to ensure professional and friendly check ins and check outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service to attract new customers.

Skills

Customer service

Time management

Team leadership

Adaptability

Job description

Waterford Hotel Group is seeking a Front Desk Supervisor to oversee the front desk team, ensure smooth operations, and deliver outstanding guest interactions. You will verify charges, assist guests with information, and maintain high service standards across shifts.

Responsibilities include supervising daily shifts, training staff, coordinating check-ins/outs, and acting as the liaison between guests and management. A flexible schedule and teamwork mindset are essential for success in this role.