Guest Experience Agent

The-Jung-Hotel-; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Birthday leave

401k plan

Hotel discounts

Shoes for Crews

Pet insurance

Job summary

Waterford Hotel Group in New Orleans seeks a Guest Service Agent to serve as the friendly first point of contact for guests, handling check-ins and inquiries with a can-do attitude and a knack for multitasking to ensure a seamless stay.

This role emphasizes detail, teamwork, and superior customer service, with responsibilities including greeting guests, assigning rooms, answering phones, posting charges, and coordinating with departments to resolve questions promptly.

Qualifications

• Keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor; able to work with minimal supervision.
• Able to work in a team and independently with strong multita sk abilities.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties.
• Answering phone and posting charges to accounts.
• Performing daily checklist tasks and sharing information across departments.
• Communicating with guests to ensure needs are met.

Skills

Attention to detail

Time management

Customer service

Teamwork

Flexible hours

Follow instructions

Background check

Job description

Waterford Hotel Group in New Orleans seeks a Guest Service Agent to serve as the friendly first point of contact for guests, handling check-ins and inquiries with a can-do attitude and a knack for multitasking to ensure a seamless stay.

This role emphasizes detail, teamwork, and superior customer service, with responsibilities including greeting guests, assigning rooms, answering phones, posting charges, and coordinating with departments to resolve questions promptly.