Guest Service Agent — Front Desk, Flexible Hours & Growth

Waterford Group Llc; New Orleans (LA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Employee discounts

Shoe subsidy

Job summary

Waterford Hotel Group in New Orleans is seeking a friendly, professional Guest Service Agent to be the welcoming face of the hotel. You will greet guests, check them in and out, assign rooms, answer phones, and handle basic front desk duties with a positive, can-do attitude.

The role requires strong customer service, multitasking, and the ability to work collaboratively with other departments. Experience in hospitality is preferred, and you must be able to pass a background check and adapt to

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Time management

Teamwork

Independent work

Attention to detail

Job description

Waterford Hotel Group in New Orleans is seeking a friendly, professional Guest Service Agent to be the welcoming face of the hotel. You will greet guests, check them in and out, assign rooms, answer phones, and handle basic front desk duties with a positive, can-do attitude.

The role requires strong customer service, multitasking, and the ability to work collaboratively with other departments. Experience in hospitality is preferred, and you must be able to pass a background check and adapt to