Guest Experience Supervisor - Front Desk Leadership

schultehotelcareers; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health care

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team in New Orleans. You will oversee daily front desk operations, ensuring guest satisfaction, coaching staff, and maintaining smooth check-in/check-out processes.

We value hospitality, teamwork, and professional growth, with a comprehensive benefits package and opportunities across our growing portfolio of properties.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times; anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Be familiar with emergency procedures and assist accordingly.
• Monitor daily status of rooms, rates, and packages; manage walk situations.
• Ensure prompt and courteous service to guests; pre-registers guests according to standards.

Skills

Front Desk Operations

Leadership

Communication

Time Management

Multi-tasking

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team in New Orleans. You will oversee daily front desk operations, ensuring guest satisfaction, coaching staff, and maintaining smooth check-in/check-out processes.

We value hospitality, teamwork, and professional growth, with a comprehensive benefits package and opportunities across our growing portfolio of properties.