Front Desk Supervisor — Lead Guest Experience & Revenue

Workstream; Springfield (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

Holiday Inn & Suites I-44 under NEW MANAGEMENT COMPANY - Grand Continent Hotels Group! is hiring a Hotel Front Desk Supervisor to lead our on-site front desk team in Springfield, MO. This role focuses on guest relations, revenue optimization, and seamless check-in/check-out experiences.

You will train staff, manage reservations, ensure billing accuracy, and foster a welcoming atmosphere for guests and groups. Weekend availability is required.

Qualifications

• Experience in hotel front desk operations and supervision.
• Ability to train and lead front desk staff.
• Strong guest relations and conflict resolution skills.

Responsibilities

• Monitor and optimize front desk operations and room inventory.
• Supervise guest agents and front desk team performance.
• Train staff on loyalty programs and brand standards.
• Handle guest inquiries, payments, and billing accurately.
• Oversee VIP/group reservations and guest amenities.

Job description

Holiday Inn & Suites I-44 under NEW MANAGEMENT COMPANY - Grand Continent Hotels Group! is hiring a Hotel Front Desk Supervisor to lead our on-site front desk team in Springfield, MO. This role focuses on guest relations, revenue optimization, and seamless check-in/check-out experiences.

You will train staff, manage reservations, ensure billing accuracy, and foster a welcoming atmosphere for guests and groups. Weekend availability is required.