Front Desk Supervisor - Lead, Grow, Elevate Guest Experience

Atrium Hospitality; Missouri; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) with company match

Comprehensive Health Coverage (medical

Dental and vision insurance

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a Front Desk Supervisor for the Joplin Residence Inn in Joplin, MO. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and guide the team to deliver exceptional guest experiences.

Ideal candidates bring strong customer service and leadership skills, excellent communication, and comfort with hotel systems. This on-site role requires physical stamina to lift 50 lbs and stay on your feet during shifts.

Qualifications

• Experience leading front desk teams or guest services in hospitality.
• Strong communication with guests, staff, and other departments.
• Ability to stay organized and handle multiple tasks calmly.
• Comfort with hotel systems, emails and daily reporting.
• Physical ability to lift 50 lbs and stand for long periods.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in/out.
• Coach and motivate front desk team; act as point of contact.
• Address guest concerns with urgency and courtesy.
• Monitor cash handling, shift reports, and safety standards.
• Assist with VIP arrivals, phones, and reader board updates.

Skills

Customer service

Leadership

Communication

Detail orientation

Tech savvy

Job description

Atrium Hospitality is hiring a Front Desk Supervisor for the Joplin Residence Inn in Joplin, MO. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and guide the team to deliver exceptional guest experiences.

Ideal candidates bring strong customer service and leadership skills, excellent communication, and comfort with hotel systems. This on-site role requires physical stamina to lift 50 lbs and stay on your feet during shifts.