Hotel Front Desk Supervisor

Workstream; Springfield (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

Holiday Inn & Suites I-44 under NEW MANAGEMENT COMPANY - Grand Continent Hotels Group! is hiring a Hotel Front Desk Supervisor to lead our on-site front desk team in Springfield, MO. This role focuses on guest relations, revenue optimization, and seamless check-in/check-out experiences.

You will train staff, manage reservations, ensure billing accuracy, and foster a welcoming atmosphere for guests and groups. Weekend availability is required.

Qualifications

• Experience in hotel front desk operations and supervision.
• Ability to train and lead front desk staff.
• Strong guest relations and conflict resolution skills.

Responsibilities

• Monitor and optimize front desk operations and room inventory.
• Supervise guest agents and front desk team performance.
• Train staff on loyalty programs and brand standards.
• Handle guest inquiries, payments, and billing accurately.
• Oversee VIP/group reservations and guest amenities.

Job description

Urgent Opportunity: Join Our Dynamic Team as a Highly Skilled Hotel Front Desk Supervisor

Holiday Inn & Suites I-44 under NEW MANAGEMENT COMPANY - Grand Continent Hotels Group!

Are you looking for a fun and enthusiastic work environment where your leadership skills can truly shine? Do you enjoy creating a welcoming atmosphere for guests while managing a motivated team? If yes, this exciting role is perfect for you!

Step into a loving and deliciously rewarding career with us as a Hotel Front Desk Manager. You'll oversee front desk operations, enhance guest experiences, and maximize hotel revenue. Enjoy excellent benefits like paid time off, health, dental, and vision insurance, plus employee discounts and a referral program. Grow your expertise in yield management, guest relations, and team leadership in the vibrant travel and events industry.

Key Responsibilities

• Monitor and analyze room inventory to maximize occupancy and increase average rates using yield management techniques.
• Manage group rooming lists, reservations, and employee requests efficiently through the reservations system.
• Interview, train, and supervise guest agents, providing feedback and ensuring high performance standards.
• Lead team training on IHG Rewards Club programs and additional ad-hoc training sessions.
• Review VIP and group reservations, ensuring exceptional handling and administration of guest amenities.
• Resolve guest concerns thoughtfully, applying discretion and sound judgment.

Guest Service Excellence

• Complete registration processes accurately, including room assignments and key coding.
• Promote and administer guest loyalty programs to enhance guest satisfaction.
• Provide warm welcomes and assist guests with directions, welcome packets, and special requests.
• Ensure accurate billing, process payments, and handle currency exchanges smoothly.
• Respond promptly to telephone and email inquiries, communicating guest needs to the team.

Team Leadership & Development

• Manage front office staff schedules and performance to maintain a positive work environment.
• Encourage teamwork and enthusiasm among staff to deliver outstanding guest experiences.
• Maintain clear communication channels and foster a supportive atmosphere for continuous improvement.

Benefits & Work Schedule

• Enjoy comprehensive benefits including paid time off, health, dental, and vision insurance.
• Take advantage of employee discounts and a rewarding referral program.
• Work full-time with weekend availability in an on-site setting.

Location: 2720 N. Glenstone Ave - Springfield MO 65803 -- Phone: [phone]

Grand Continent Hotels Group 15+ years of service. Always clean & friendly. Creating moments that matter. We're There. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. A Holiday Inn & Suites/ IHG hotel. Pillow Menu. In-room heating & A/C. Blackout shades. Hot breakfasts.