Front Desk Supervisor — Guest Services Lead

GOEBEL FIXTURE COMPANY; Quincy (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Earned paid time off

Employer-contribution medical/dental/V

Optional life insurance

Short term/Long term disability

Optional 401k with employer match

Employee discounts at participating酒店

Job summary

Staybridge Suites and Holiday Inn Express Quincy is seeking a Front Desk Supervisor to lead the front desk team, manage guest registrations, making reservations, and providing guests with information about the hotel and the local area. This is a Full Time position located in Quincy, MA.

You will oversee the front desk operations and ensure a high level of guest satisfaction. We expect strong customer service experience, the ability to work in a fast-paced environment, and a friendly,

Qualifications

• High school education or equivalent experience.
• 2+ years of employment in a related position.
• Must work onsite at the hotel location.
• Proficiency in English and willingness to learn new technologies.

Responsibilities

• Manage online, phone, and in-person room reservations.
• Supervise front desk team and daily operations.
• Check guests in and out and issue room keys.
• Provide guests with local area information and services.
• Address guest inquiries and resolve issues promptly.
• Coordinate with staff to meet hotel standards and guest requests.

Skills

Customer service

Front desk supervision

Communication

On-site work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Staybridge Suites and Holiday Inn Express Quincy is seeking a Front Desk Supervisor to lead the front desk team, manage guest registrations, making reservations, and providing guests with information about the hotel and the local area. This is a Full Time position located in Quincy, MA.

You will oversee the front desk operations and ensure a high level of guest satisfaction. We expect strong customer service experience, the ability to work in a fast-paced environment, and a friendly,