Front Desk Manager: Lead Guest Experience & Revenue

Aimbridge-Hospitality; Springfield (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality's Marriott Springfield Downtown is seeking a Front Desk Manager OEM to lead our front office operations. Yout will ensure smooth check-ins, guest satisfaction, and effective team leadership in a busy Springfield hotel.

Yout ll drive occupancy and revenue with smart strategies, coach staff, handle high pressure situations, and maintain service standards that turn stays into memorable experiences for every guest.

Qualifications

• 2-year college degree with 3+ years related experience, or a 4-year degree with 1+ year.
• 5+ years progressive hotel experience with supervisory duties.
• Proficient in Windows, spreadsheets, and word processing.
• Valid driver's license from the applicable state.

Responsibilities

• Deliver standout guest experiences from check-in to check-out.
• Lead and coach the front desk team to maintain high standards.
• Identify issues early and resolve them to keep operations smooth.
• Maximize room revenue with effective rate strategies and clear communications.

Skills

Guest

Leadership

Problem solving

Revenue management

Communication

Education

2-year college degree with 3+ years

4-year college degree with 1+ year

Job description

Aimbridge Hospitality's Marriott Springfield Downtown is seeking a Front Desk Manager OEM to lead our front office operations. Yout will ensure smooth check-ins, guest satisfaction, and effective team leadership in a busy Springfield hotel.

Yout ll drive occupancy and revenue with smart strategies, coach staff, handle high pressure situations, and maintain service standards that turn stays into memorable experiences for every guest.