Guest Experience Lead — Front Desk Supervisor

Springfield Courtyard - Atrium Hospitality

Springfield (MO)

On-site

USD 25,000 - 26,000

Full time

6 days ago

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Benefits offered by this job

Career growth

401(k)

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Springfield Courtyard - Atrium Hospitality in Springfield, MO is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth check-ins and check-outs. You will coach and train front desk associates, handle guest concerns with urgency, and ensure accurate shift reports while upholding brand standards.

The role requires the ability to lift 50 lbs and stand for extended periods. Join a team that values service, teamwork, and growth opportunities with Atrium’s culture of

Qualifications

Experience in customer service leadership.
Ability to supervise front desk operations and staff.
Strong communication with guests and teammates.
Detail-oriented and organized with shift reports.
Comfortable using hotel systems and reporting tools.

Responsibilities

Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
Coach, train, and motivate front desk associates.
Handle guest concerns with urgency and professionalism.
Monitor cash handling, shift reports, and brand safety standards.
Assist with VIP arrivals and general front desk support.

Skills

Customer service

Leadership

Strong communication

Detail-oriented

Tech confident

Tools

Hotel systems

Job description

The role requires the ability to lift 50 lbs and stand for extended periods. Join a team that values service, teamwork, and growth opportunities with Atrium’s culture of

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