Guest Service Supervisor | Lead Front Desk & Team Growth

Drury Hotels Company, LLC; Springfield, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

401(k) matching

Mentorship and training

Job summary

Drury Hotels in Springfield, MO is seeking a Guest Service Supervisor to assist the management team in supervising the front desk and guest services. You will ensure friendly, efficient service, resolve inquiries, and uphold Drury policies to deliver memorable guest experiences.

The role offers growth opportunities, plus incentives such as a quarterly bonus up to $3,200, hotel discounts, free room nights, and a clear path for career advancement within our 150-hotel system.

Qualifications

• Ability to give and take written and oral direction.
• Clear English communication with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members.
• Knowledge of marketing and sales programs.
• Ability to handle money and make change.

Responsibilities

• Supervises the front desk/guest service positions.
• Assists with training guest service team members.
• Responds to inquiries and complaints with a +1 Service Attitude.
• Maintains a positive work environment for diverse team and guests.
• Performs duties of guest service agent or night audit as needed.

Skills

Team supervision

Customer service

English communication

Training staff

Money handling

Education

High school diploma or equivalent

Tools

Office machines

Job description

Drury Hotels in Springfield, MO is seeking a Guest Service Supervisor to assist the management team in supervising the front desk and guest services. You will ensure friendly, efficient service, resolve inquiries, and uphold Drury policies to deliver memorable guest experiences.

The role offers growth opportunities, plus incentives such as a quarterly bonus up to $3,200, hotel discounts, free room nights, and a clear path for career advancement within our 150-hotel system.