Front Desk Supervisor — Lead Guest Experience & Ops

Aimbridge Hospitality, LLC; Springfield (MA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Life Insurance and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Zusammenfassung

Aimbridge Hospitality is hiring a Front Desk Supervisor in Springfield, MA. You will lead the front desk team to ensure warm guest welcomes, smooth check-ins/check-outs, and prompt problem-solving to create memorable stays.

Responsibilities include supervising staff, coordinating reservations, and upholding service standards while maintaining safety and efficiency in a bustling hotel environment.

Qualifikationen

• High School diploma or equivalent; college coursework in a related field helpful.
• 2–3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Aufgaben

• Guest experience pro: Greet guests warmly and manage smooth check-ins/check-outs; handle reservations and VIP requests.
• Operations maestro: Track logs, manage messages/packages, ensure timely handling of details.
• Revenue & rate strategist: Stay sharp on rates, packages, and promotions to boost room revenue.
• Team leader & problem solver: Train associates and address guest concerns with safety and standards in mind.

Kenntnisse

Guest service excellence

Team leadership

Communication

Problem solving

Ausbildung

High School diploma

Jobbeschreibung

Aimbridge Hospitality is hiring a Front Desk Supervisor in Springfield, MA. You will lead the front desk team to ensure warm guest welcomes, smooth check-ins/check-outs, and prompt problem-solving to create memorable stays.

Responsibilities include supervising staff, coordinating reservations, and upholding service standards while maintaining safety and efficiency in a bustling hotel environment.