Front Desk Supervisor — Lead Guest Experience & Ops

Aimbridge Hospitality; Springfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Life Insurance and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Supervisor in Springfield, MA. You will lead the front desk team to ensure warm guest welcomes, smooth check-ins/check-outs, and prompt problem-solving to create memorable stays.

Responsibilities include supervising staff, coordinating reservations, and upholding service standards while maintaining safety and efficiency in a bustling hotel environment.

Qualifications

• High School diploma or equivalent; college coursework in a related field helpful.
• 2–3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest experience pro: Greet guests warmly and manage smooth check-ins/check-outs; handle reservations and VIP requests.
• Operations maestro: Track logs, manage messages/packages, ensure timely handling of details.
• Revenue & rate strategist: Stay sharp on rates, packages, and promotions to boost room revenue.
• Team leader & problem solver: Train associates and address guest concerns with safety and standards in mind.

Skills

Guest service excellence

Team leadership

Communication

Problem solving

Education

High School diploma

Job description

Aimbridge Hospitality is hiring a Front Desk Supervisor in Springfield, MA. You will lead the front desk team to ensure warm guest welcomes, smooth check-ins/check-outs, and prompt problem-solving to create memorable stays.

Responsibilities include supervising staff, coordinating reservations, and upholding service standards while maintaining safety and efficiency in a bustling hotel environment.