Guest Experience Front Desk Lead

Blue Sky Hospitality Solutions; Rosenberg (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Teamwork environment

Job summary

Blue Sky Hospitality Solutions is seeking a Front Desk Supervisor for SpringHill Suites by Marriott in Rosenberg, Texas. This role entails leading the Front Desk team, ensuring exceptional guest experiences, and upholding Marriott brand standards. Ideal candidates will possess strong leadership skills, hospitality experience, and a passion for customer service.

Responsibilities include supervising staff, managing schedules, and effectively resolving guest issues. Candidates should have at least two years of Front Desk experience and familiarity with property management systems. Join us and contribute to an exceptional hospitality environment.

Qualifications

• Minimum of two years of hospitality experience.
• At least one year of supervisory experience in hospitality.
• Experience with hotel property management systems preferred.

Responsibilities

• Supervise and train Front Desk associates.
• Process check-ins and check-outs efficiently.
• Handle guest complaints and ensure satisfaction.
• Coordinate with Housekeeping and Maintenance teams.

Skills

Leadership

Communication

Customer Service

Conflict Resolution

Time Management

Multitasking

Education

High school diploma or equivalent

Tools

Agilysys Stay PMS

Microsoft Office Suite

Job description

Blue Sky Hospitality Solutions is seeking a Front Desk Supervisor for SpringHill Suites by Marriott in Rosenberg, Texas. This role entails leading the Front Desk team, ensuring exceptional guest experiences, and upholding Marriott brand standards. Ideal candidates will possess strong leadership skills, hospitality experience, and a passion for customer service.

Responsibilities include supervising staff, managing schedules, and effectively resolving guest issues. Candidates should have at least two years of Front Desk experience and familiarity with property management systems. Join us and contribute to an exceptional hospitality environment.