Front Desk & Guest Experience Leader

crestline-external; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Manager in Houston, Texas. The successful candidate will lead the front office team, ensuring all activities meet high service standards.

Key responsibilities include training and developing staff, conducting daily operational checks, and managing guest relations. The role requires a High School diploma and at least two years of experience in Rooms Division management.

The position offers an opportunity to work in a professional and dynamic hotel environment.

Qualifications

• 2 years of experience in Rooms Division management.
• Computer skills required; familiarity with Microsoft Office preferred.
• Experience with hotel information systems is required.

Responsibilities

• Assist in planning and coordination of all front office activities.
• Lead, train, motivate and engage front office staff.
• Conduct departmental strategic planning meetings.

Skills

Leadership

Mentoring

Customer Service

Operation Management

Education

High School Graduate or GED

Tools

Microsoft Office

Hotel Information Systems

Job description

Crestline Hotels & Resorts is seeking a Front Desk Manager in Houston, Texas. The successful candidate will lead the front office team, ensuring all activities meet high service standards.

Key responsibilities include training and developing staff, conducting daily operational checks, and managing guest relations. The role requires a High School diploma and at least two years of experience in Rooms Division management.

The position offers an opportunity to work in a professional and dynamic hotel environment.