Front Desk Supervisor

Tapestry Conshohocken; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

Life insurance

Disability

401(k)

Tuition assistance

Hotel discounted rates

Training & development

Job summary

Courtyard by Marriott Houston is hiring a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest service, and maintaining Concord brand standards. Location: Courtyard by Marriott Houston, 15838 John F. Kennedy Blvd., Houston, TX 77032, USA.

This full-time, on-site role requires supervising shifts, training staff, and meeting operational goals. Ideal candidates have front-desk supervisory experience; Marriott experience is preferred.

Qualifications

• Previous front-desk supervisory experience required.
• Marriott experience preferred.
• Willingness to cover overnight shifts as needed.

Responsibilities

• Prepare a weekly schedule for Front Desk and Van Driver positions.
• Be knowledgeable in all shifts and be available to cover any shift, including overnight, with little notice.
• Assist with shuttle transportation when needed.
• Participate in the Manager-on-Duty rotation.
• Process Accounts Payable, Receivable, and end-of-period documents.
• Order supplies as needed.
• Interview and train new associates.
• Ensure all associates are familiar with hotel brand standards and loyalty programs.
• Prepare for the annual Brand Standard Audit and company internal audit.
• Coordinate with the Sales team regarding groups and meetings.
• Achieve the company-established success rate in Loyalty Enrollments.
• Be familiar with the Food & Beverage department and assist when necessary.
• Communicate efficiently and effectively, both verbally and in writing.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with proper telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep the lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Skills

Leadership

Enthusiastic demeanor

Detail-oriented

Dedication and integrity

Job description

Front Desk Supervisor

Location: Courtyard by Marriott Houston, 15838 John F. Kennedy Blvd., Houston, TX 77032, USA

Job Type

• On-site
• Front Office
• Full‑Time
• Requisition #: FRONT062330

Description

We are hiring a Front Desk Supervisor. The role requires leading the front desk team, ensuring exceptional service, maintaining brand and Concord standards, and meeting operational goals. Previous front‑desk supervisory experience is required; Marriott experience is preferred.

Responsibilities

• Prepare a weekly schedule for Front Desk and Van Driver positions.
• Be knowledgeable in all shifts and be available to cover any shift, including overnight, with little notice.
• Assist with shuttle transportation when needed.
• Participate in the Manager‑on‑Duty rotation.
• Process Accounts Payable, Receivable, and end‑of‑period documents.
• Order supplies as needed.
• Interview and train new associates.
• Ensure all associates are familiar with hotel brand standards and loyalty programs.
• Prepare for the annual Brand Standard Audit and company internal audit.
• Coordinate with the Sales team regarding groups and meetings.
• Achieve the company‑established success rate in Loyalty Enrollments.
• Be familiar with the Food & Beverage department and assist when necessary.
• Communicate efficiently and effectively, both verbally and in writing.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with proper telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep the lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Benefits (Full‑Time Associates only)

• Competitive wages.
• Eligibility to participate in a comprehensive benefit package, including medical, dental, vision plans; life insurance; short‑ and long‑term disability options; 401(k) options; tuition assistance.
• Discounted room rates at Concord‑managed hotels.
• Training and development opportunities and career advancement.

Qualifications

Skills

• Leadership: Inspires teammates to follow them.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail‑Oriented: Capable of carrying out a given task with all necessary details to complete it well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Behaviors

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

Education requirements not specified.

Experience

• Preferred: 1 year of Marriott Select Service experience.

Licenses & Certifications

No specific licenses or certifications required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.