Front Desk Agent - Full Time

Tapestry Conshohocken; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) plans

Tuition assistance

Discounted room rates

Career advancement opportunities

Job summary

Tapestry Conshohocken is seeking a Front Desk & Guest Care professional for on-site, full-time employment in Houston. The role centers on welcoming guests, solving issues with empathy, and delivering a highest standard of hospitality at the front desk.

Responsibilities include greeting guests, handling check-ins/outs, processing charges, and coordinating with other departments to ensure guest satisfaction. Marriott experience is preferred, with a strong focus on service and teamwork.

Qualifications

• 1 year of hotel front desk experience (Marriott experience preferred).
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail-Oriented: Capable of completing a task with all necessary details.
• Team Player: Works well as part of a group.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns or issues and achieve timely satisfaction.
• Post guest charges, collect payments and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and related programs.
• Communicate with various departments and management regarding guest comments and concerns.
• Answer phone calls, greet lobby visitors, and provide front desk assistance.
• Apply full knowledge of hotel safety and emergency procedures.
• Check guests in and out of rooms.
• Complete tasks according to established checklists and procedures.
• Work independently or as part of a team.

Skills

Front desk experience

Customer service

Detail-oriented

Team player

Job description

Location

TX, CY Houston
Courtyard by Marriott Houston
15838 John F. Kennedy Blvd.
Houston, TX 77032, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT062261

Description

Front Desk & Guest Care

We are looking for individuals who have a passion for serving others. Working at the front desk places you at the hub of the hotel, engaging with guests and ensuring the best possible hospitality experience. Your proactive, responsive, and caring approach will make all the difference.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns or issues and achieve timely satisfaction.
• Post guest charges, collect payments and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and related programs.
• Communicate with various departments and management regarding guest comments and concerns.
• Answer phone calls, greet lobby visitors, and provide front desk assistance.
• Apply full knowledge of hotel safety and emergency procedures.
• Check guests in and out of rooms.
• Complete tasks according to established checklists and procedures.
• Work independently or as part of a team.

Qualifications

Required

• 1 year of hotel front desk experience (Marriott experience preferred).
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail-Oriented: Capable of completing a task with all necessary details.
• Team Player: Works well as part of a group.

Preferred

• Loyal: Shows firm and constant support to a cause.
• Self-Starter: Inspired to perform without outside help.
• Growth Opportunities: Motivated by chances to take on more responsibility.
• Ability to Make an Impact: Motivated by contributing to the success of a project or organization.
• Flexibility: Motivated by the ability to set your own schedule and goals.

Benefits (Full Time Associates Only)

Competitive wages and a comprehensive benefit package including medical/dental/vision plans, life insurance, short- and long-term disability options, 401(k) plans, tuition assistance, discounted room rates, training & development, and career advancement opportunities.

We are an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We maintain a drug‑free workplace.