Front Desk Supervisor: Lead Guest Experience & Growth

White Lodging; Indianapolis (IN); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

DailyPay

401(k) with company match

Paid time off

Discounts on hotel rooms, dining, and旅

Growth opportunities across multiple酒店

Leadership development & tuition reimb

Medical, dental, and vision insurance

Descrizione del lavoro

White Lodging is hiring for an entry-level Front Desk Supervisor in Indianapolis. You will deliver high-quality guest service on every shift and help run a 'perfect shift' by upholding brand standards and guiding the front desk team.

You will supervise agents, coach performance, and assist with onboarding and training, building a confident team that delivers consistently excellent guest experiences. This role offers growth into Front Desk Manager through hands-on leadership.

Competenze

• Front desk or guest services experience preferred, not required.
• Interest in stepping into a hotel leadership role.
• Outgoing personality and strong communication skills.

Mansioni

• Deliver the highest quality of guest service on every shift - anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
• Run the 'perfect shift' - ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
• Supervise front desk agents and associates - monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
• Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs
• Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift
• Assist with new associate onboarding, training, and cross-training - helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations

Conoscenze

Hospitality experience

Leadership potential

Communication skills

Flexibility with shifts

Descrizione del lavoro

White Lodging is hiring for an entry-level Front Desk Supervisor in Indianapolis. You will deliver high-quality guest service on every shift and help run a 'perfect shift' by upholding brand standards and guiding the front desk team.

You will supervise agents, coach performance, and assist with onboarding and training, building a confident team that delivers consistently excellent guest experiences. This role offers growth into Front Desk Manager through hands-on leadership.