Guest Services Supervisor: Lead Front Desk Operations

Hyatt Indy; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Indy in downtown Indianapolis is seeking a Guest Services Supervisor to oversee front desk operations, supervise Guest Service Agents, ensure a smooth check-in and check-out process, and maintain exceptional guest service standards in a vibrant hotel setting.

The role requires 1–2 years of front desk or supervisory experience, familiarity with hotel systems (OnQ, Opera), strong leadership and communication skills, and the ability to multitask and stay professional under pressure, including

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Prior supervisory or team lead experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.

Skills

Leadership

Communication

Guest service

Problem-solving

Multitasking

Microsoft Office

Education

High school diploma

Tools

OnQ PMS

Opera PMS

Microsoft Office

Job description

Hyatt Indy in downtown Indianapolis is seeking a Guest Services Supervisor to oversee front desk operations, supervise Guest Service Agents, ensure a smooth check-in and check-out process, and maintain exceptional guest service standards in a vibrant hotel setting.

The role requires 1–2 years of front desk or supervisory experience, familiarity with hotel systems (OnQ, Opera), strong leadership and communication skills, and the ability to multitask and stay professional under pressure, including