Guest Services Supervisor - Front Desk Leader

Hyatt Indy; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fitness center

Indoor pool

Restaurant and bar

Complimentary breakfast

Job summary

Hyatt Indy is seeking a Guest Services Supervisor to lead daily front desk operations and ensure smooth check-in/check-out processes. You will mentor front desk agents, reinforce service standards, and resolve guest concerns with professionalism.

Located in downtown Indianapolis, this role offers strong career growth in a bustling market and the chance to work closely with housekeeping and maintenance to ensure room readiness and a welcoming lobby experience for guests.

Qualifications

• High school diploma or equivalent.
• 1–2 years front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Prior supervisory or team-lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Multitasking

Cash handling

MS Office

Shift flexibility

Education

High school diploma

Tools

OnQ

Opera

Job description

Hyatt Indy is seeking a Guest Services Supervisor to lead daily front desk operations and ensure smooth check-in/check-out processes. You will mentor front desk agents, reinforce service standards, and resolve guest concerns with professionalism.

Located in downtown Indianapolis, this role offers strong career growth in a bustling market and the chance to work closely with housekeeping and maintenance to ensure room readiness and a welcoming lobby experience for guests.