Front Desk Supervisor - Growth Path to Manager

White Lodging; Bedford Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuition reimb

Discounts on hotel rooms, dining, and旅

Growth opportunities across multiple酒店

Job summary

White Lodging is seeking a Front Desk Supervisor to support daily hotel front office operations at a premium property in Illinois. This entry-level leadership role oversees front desk shift operations, delivers exceptional guest service, and develops a skilled front desk team.

You will supervise front desk agents, uphold brand standards, assist with onboarding and training, and maintain smooth front office operations.

Qualifications

• Prior front desk, guest services or hospitality experience preferred; we will train the right candidate.
• Desire to step into a hotel leadership role with a clear path to Front Desk Manager.
• Strong communication and ability to motivate a hotel front desk team.

Responsibilities

• Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
• Run the "perfect shift" — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
• Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
• Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on‑shift leader and primary point of escalation for guest concerns and team needs
• Perform hands‑on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
• Assist with new associate onboarding, training, and cross‑training — helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations

Skills

Guest service

Communication

Leadership potential

Team supervision

Adaptability

Job description

White Lodging is seeking a Front Desk Supervisor to support daily hotel front office operations at a premium property in Illinois. This entry-level leadership role oversees front desk shift operations, delivers exceptional guest service, and develops a skilled front desk team.

You will supervise front desk agents, uphold brand standards, assist with onboarding and training, and maintain smooth front office operations.