Guest Experience Lead - Front Desk

Hyatt Regency Indianapolis; Indianapolis (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Employee hotel room discounts

Professional development and careerAdv

Job summary

Hyatt Regency Indianapolis is seeking a Front Desk Supervisor to lead daily Front Desk operations and support Front Office leadership. You will supervise colleagues during shifts, ensure seamless check-in/check-out, and respond to guest needs with professionalism and hospitality.

The role emphasizes calm, solution-focused leadership in a fast-paced hotel environment. The ideal candidate brings hospitality passion, strong communication, and hands-on leadership to foster a collaborative workplace

Qualifications

• High school diploma or equivalent required; college coursework or degree in Hospitality, Business, or a related field preferred.
• One to two years of hotel Front Office, guest services, or related hospitality experience preferred.
• Previous supervisory, lead, training, or leadership experience preferred.
• Strong commitment to hospitality and providing exceptional guest service.

Responsibilities

• Provide exceptional, welcoming, and professional service to guests throughout their stay.
• Supervise Front Desk operations during assigned shifts and help ensure efficient and consistent service.
• Perform Front Desk responsibilities as operational needs require, including guest check-in/check-out, room assignments, and payment processing.
• Monitor the lobby and Front Desk areas to maintain a welcoming, organized, and guest-ready environment.
• Coordinate VIP arrivals, group arrivals, and special requests to optimize guest experiences.
• Monitor occupancy and related information to support Front Office operations.

Skills

Hospitality mindset

Guest service

Supervisory experience

Communication skills

Education

High school diploma or equivalent

Hospitality/Business coursework preferred

Tools

Property management systems

Microsoft Office

Job description

Hyatt Regency Indianapolis is seeking a Front Desk Supervisor to lead daily Front Desk operations and support Front Office leadership. You will supervise colleagues during shifts, ensure seamless check-in/check-out, and respond to guest needs with professionalism and hospitality.

The role emphasizes calm, solution-focused leadership in a fast-paced hotel environment. The ideal candidate brings hospitality passion, strong communication, and hands-on leadership to foster a collaborative workplace