Front Desk Supervisor - Lead Guest Experience

White Lodging; Chicago (IL); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Employee discounts on rooms, dining, &

Growth opportunities across multiple酒店

Job summary

White Lodging is hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium properties in Chicago. This entry-level leadership role offers a clear path to Front Desk Manager and opportunities to grow within a bustling hospitality environment.

You will supervise front desk staff, ensure brand standards, and deliver exceptional guest experiences across all touchpoints, while developing leadership skills and handling on-shift challenges.

Qualifications

• Front desk or guest services experience preferred, not required.
• Entry-level supervisory path with growth potential into Front Desk Manager.
• Outgoing personality and passion for guest service on every shift.
• Adaptability and composure in a fast-paced hotel environment.
• Strong communication to support and lead a front desk team.
• Willingness to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Deliver the highest quality guest service on every shift.
• Run the shift smoothly with brand standards and checklists.
• Supervise front desk agents and provide coaching.
• Act as on-shift leader in absence of Front Desk Manager.
• Perform front desk duties and operate front office systems.
• Assist with onboarding and cross-training of new associates.
• Handle additional duties to maintain smooth operations.

Skills

Front desk experience

Guest services

Hospitality

Leadership potential

Communication skills

Flexibility

Job description

White Lodging is hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium properties in Chicago. This entry-level leadership role offers a clear path to Front Desk Manager and opportunities to grow within a bustling hospitality environment.

You will supervise front desk staff, ensure brand standards, and deliver exceptional guest experiences across all touchpoints, while developing leadership skills and handling on-shift challenges.