Guest Experience Agent — Front Desk, Flexible Hours

White Lodging; Chicago (IL); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO)

Discounts on hotel rooms, dining, and

Travel discounts

Job summary

White Lodging in Chicago is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills and a customer-first mindset, thriving in a dynamic, guest-facing environment.

Daily tasks include greeting guests, processing registrations, handling inquiries, and maintaining lobby cleanliness while upholding security and confidentiality.

Qualifications

• Excellent communication and customer-service orientation.
• Ability to adapt to a fast-paced, guest-facing environment.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and follow cash handling and hotel accounting procedures
• Develop thorough knowledge of hotel staff, services, hours, rooms, rates, and amenities
• Assist in maintaining lobby and entrance cleanliness
• Ensure security and confidentiality of guest and hotel information
• Respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Strong communication

Customer service

Flexibility

Team player

Guest-focused

Job description

White Lodging in Chicago is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills and a customer-first mindset, thriving in a dynamic, guest-facing environment.

Daily tasks include greeting guests, processing registrations, handling inquiries, and maintaining lobby cleanliness while upholding security and confidentiality.