Front Desk Manager: Lead Guest Service & Front Office

White Lodging; Bedford Park (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401k match

Paid time off

Tuition reimbursement

Wellness tools

Referral bonuses

Shift swapping app

Career growth

Job summary

White Lodging is hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front — someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift.

If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader

Qualifications

• Experience leading front desk teams in hotel environments.
• Strong guest service mindset with a solutions orientation.
• Ability to coach and develop front desk agents and supervisors.
• Experience with payroll, scheduling, and financial reporting.
• Familiarity with PMS and front office software.

Responsibilities

• Lead daily shift operations of the Front Office across all shifts.
• Coach and train front desk staff for exceptional service.
• Participate in hourly associate interviews and staffing plans.
• Serve as an ambassador of hospitality at every guest touchpoint.
• Perform hands-on duties including payroll, scheduling, and reporting.

Skills

Front desk leadership

Guest service excellence

Coaching & training

Hiring & interviewing

Operations management

Education

Branded/upscale hotel experience

Tools

PMS systems

Front office software

Job description

White Lodging is hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front — someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift.

If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader