Front Office Director: Guest Experience Leader

White Lodging; Chicago (IL); Sur place; USD 61 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Parental leave

PTO with rollover

401(k) with company match

Wellness tools

Unlimited referral bonuses

Leadership development

Tuition reimbursement

Hotel room discounts

Résumé du poste

White Lodging seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics and uphold brand standards across front desk functions.

You will develop department strategies to improve financial performance and guest satisfaction, mentor leaders, and partner with other departments for an optimal guest experience across properties.

Qualifications

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Responsabilités

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Connaissances

Front office leadership

Guest satisfaction focus

Team development

Operational multitasking

PMS experience

POS systems

Communication skills

Outils

PMS

POS

Description du poste

White Lodging seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics and uphold brand standards across front desk functions.

You will develop department strategies to improve financial performance and guest satisfaction, mentor leaders, and partner with other departments for an optimal guest experience across properties.