Front Office Supervisor - Elevate Guest Experience & Growth

White Lodging; Clemson (SC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Parental leave

DailyPay

EAP

401(k) with company match

PTO rollover

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Employee discounts

Job summary

White Lodging seeks a Front Office Supervisor to lead the front desk team, ensuring smooth operations and exceptional guest service. You will oversee hourly staff, train associates, and maintain brand standards across the hotel systems and reservation processes.

Responsibilities include proper banking, effective communication with guests and managers, and knowledge of property services and nearby amenities.

Qualifications

• Experience and desire to provide guests with the best service and experience.
• Desire to take initiative and self-motivate.
• Strong judgment and problem‑solving skills.

Responsibilities

• Lead and support the front desk team to ensure smooth operations and guest service excellence.
• Perform all hourly front desk functions and operate hotel equipment.
• Assist in training new associates and cross-train existing associates.
• Resolve routine associate issues and escalate when needed.
• Communicate effectively with guests, associates, and managers.
• Maintain knowledge of hotel systems and reservation processes.
• Be responsible for and account for issued bank at shifts' start and end.
• Know hotel property, staff, services, hours, and nearby amenities.

Skills

Guest service

Initiative

Problem solving

Stamina

Lifting ability

Job description

White Lodging seeks a Front Office Supervisor to lead the front desk team, ensuring smooth operations and exceptional guest service. You will oversee hourly staff, train associates, and maintain brand standards across the hotel systems and reservation processes.

Responsibilities include proper banking, effective communication with guests and managers, and knowledge of property services and nearby amenities.