Front Desk Supervisor - Lead & Grow in Pet Care

Pet Paradise; Greenville (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Advancement

Leadership Academy

Dog training scholarship

Grooming scholarship

Pet Day Camp

Boarding benefits

DailyPay

Vet care discount

Adoption assistance

Fitness reimbursement

Paid time off

401(k) match

Health Insurance

Dental & Vision

EAP

Job summary

Pet Paradise in Greenville, SC is seeking a Front Desk Supervisor who loves pets and delivering outstanding customer service. You’ll lead Front Desk Associates, train staff, and ensure smooth front-desk operations during busy times.

This role offers advancement through leadership academies, paid time off, health benefits for full-time staff, daily pay option, and a supportive environment where dogs and their families are treated like family.

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred.
• Prior supervisory experience highly preferred.
• Strong organizational, cash management, and sales skills.
• Comfortable leading by example, including ‘hands-on’ task management.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
• Exceptional communication and interpersonal skills.
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times.

Responsibilities

• Providing direct supervision of Front Desk Associates including leading, training, and coaching staff.
• Assisting management with training employees, directing work, coaching, and performance reviews.
• Reporting and documenting hazards or behavioral problems to management.
• Assisting with Front Desk tasks including check-ins/outs, phone calls, deescalation, and lobby upkeep.
• Ensuring team completes LMS courses and training guides.
• Performing additional duties as required by management.

Skills

Customer service

Supervisory experience

Cash management

Sales skills

Communication

Heavy lifting

Flexibility in shifts

Education

High school diploma or GED

Job description

Pet Paradise in Greenville, SC is seeking a Front Desk Supervisor who loves pets and delivering outstanding customer service. You’ll lead Front Desk Associates, train staff, and ensure smooth front-desk operations during busy times.

This role offers advancement through leadership academies, paid time off, health benefits for full-time staff, daily pay option, and a supportive environment where dogs and their families are treated like family.