Front Desk Supervisor — Lead & Grow with Pets

Pet Paradise; Saint Augustine (FL); Sur place; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Leadership academy scholarship

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp participation

30 days pet boarding (non-holidays)

DailyPay

Veterinary & grooming discounts

Adoption assistance

Fitness reimbursement

Paid Time Off (FT/PT)

401(k) with company match

Health, dental and vision insurance (F

EAP with mental health support

Résumé du poste

Pet Paradise in Saint Augustine, FL is seeking a Front Desk Supervisor who leads by example and delivers outstanding customer service to pet families. The role includes supervising desk staff, training, and coordinating daily tasks in a team-driven environment.

You will oversee check-ins/outs, phone inquiries, and lobby maintenance while ensuring safety and compliance. The position emphasizes growth through company-wide academies and enhanced veterinary and grooming benefits.

Qualifications

• This position requires physical labor including pet handling, walking, cleaning, and maintenance of the suites.
• Two years or more in a customer service role highly preferred.
• Prior supervisory experience highly preferred.
• Strong organizational, cash management, and sales skills.
• Comfortable leading by example, including hands-on task management.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills.
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times.
• Valid driver’s license and ability to pass criminal background check.

Responsabilités

• Providing direct supervision of Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines.
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews.
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team.
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours.
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides.
• Performing additional duties as required by the management team.

Connaissances

Customer service

Leadership / supervisory experience

Communication skills

Organizational skills

Cash management

Sales skills

Physical ability to lift up to 60 lbs

Flexibility in scheduling

Driver's license

Background check

Formation

High school diploma or GED

Description du poste

Pet Paradise in Saint Augustine, FL is seeking a Front Desk Supervisor who leads by example and delivers outstanding customer service to pet families. The role includes supervising desk staff, training, and coordinating daily tasks in a team-driven environment.

You will oversee check-ins/outs, phone inquiries, and lobby maintenance while ensuring safety and compliance. The position emphasizes growth through company-wide academies and enhanced veterinary and grooming benefits.