Front Desk Supervisor — Lead & Develop Pet Care Team

Pet Paradise; Florida; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp

Boarding discounts

DailyPay

Pet care discounts

Paid Time Off

401(k) with company match

Health, dental and vision insurance

Job summary

Pet Paradise is seeking a Front Desk Supervisor to lead our guest services team with a focus on exceptional customer care and pet-friendly operations. You will supervise staff, provide training, and ensure smooth check-in/out while upholding safety and company standards.

Starting at $16.00 per hour, with $0.50 raises at 6 months and on the annual anniversary, this on-site role offers advancement opportunities, leadership training, and a range of benefits for full-time and part-time associates.

Qualifications

• Two years or more in a customer service role (preferred).
• Prior supervisory experience preferred.
• Comfortable lifting up to 60 lbs.
• Strong organizational, cash handling, and sales skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide direct supervision of Front Desk Associates including training and coaching.
• Assist management with training, assigning work, and performance reviews.
• Report hazards or behavioral issues to management.
• Handle front desk tasks during operations including check-ins/outs and phone duties.
• Ensure team completes LMS courses and training guides.

Skills

Customer service

Supervisory experience

Leadership

Communication

Interpersonal skills

Flexible schedule

Cash handling

Dog-friendly

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor to lead our guest services team with a focus on exceptional customer care and pet-friendly operations. You will supervise staff, provide training, and ensure smooth check-in/out while upholding safety and company standards.

Starting at $16.00 per hour, with $0.50 raises at 6 months and on the annual anniversary, this on-site role offers advancement opportunities, leadership training, and a range of benefits for full-time and part-time associates.