Front Desk Lead — Pet Care Growth & Leadership

Pet Paradise; Plano (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Advancement

Leadership Academy

Dog Training Scholarship

Grooming Scholarship

Pet Day Camp

Pet Boarding

DailyPay

Vet Discounts

Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) Match

Health, Dental and Vision Insurance

EAP

Job summary

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service experience to guide our front desk team in Plano, TX. You will supervise, train, and coach associates, manage daily operations, and ensure a welcoming guest experience for pets and their families.

Starting rate is $16.50/hour with automatic raises at 6 months and on the annual anniversary date. This full-time role offers growth opportunities through company programs and a comprehensive benefits

Qualifications

• Two years or more in a customer service role.
• Prior supervisory experience preferred.
• Able to lift up to 60 lbs.

Responsibilities

• Provide direct supervision of Front Desk Associates, including training and coaching according to company standards.
• Assist management with training, assigning and directing work, and conducting performance reviews.
• Report hazards or behavioral issues to the management team.
• Assist with front desk functions: check-ins/outs, answering calls, deescalating issues, keeping lobby clean.
• Help team members complete LMS courses and training guides.
• Perform additional duties as required by management.

Skills

Leadership

Customer service

Coaching

Communication

Education

High school diploma

Job description

Pet Paradise is seeking a Front Desk Supervisor who brings leadership and strong customer service experience to guide our front desk team in Plano, TX. You will supervise, train, and coach associates, manage daily operations, and ensure a welcoming guest experience for pets and their families.

Starting rate is $16.50/hour with automatic raises at 6 months and on the annual anniversary date. This full-time role offers growth opportunities through company programs and a comprehensive benefits