Front Desk Supervisor: Hospitality Leader (Overnights/Weekends)

Embassy Suites by Hilton Columbus Dublin; Dublin (OH); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Health Savings Accounts (HSA)

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Résumé du poste

Embassy Suites by Hilton Columbus Dublin is seeking a Front Desk Supervisor with hospitality excellence to welcome guests, oversee check-in/out, and supervise front desk staff. This position includes two overnight shifts per week and weekend/holiday requirements.

The hotel offers comprehensive benefits, professional growth opportunities, and a dynamic team environment. Applicants should be ready to contribute to a high-quality guest experience and uphold brand standards.

Qualifications

• Front desk experience and supervisory responsibilities are required.
• Excellent customer service and communication skills.
• Ability to handle guest requests and resolve issues professionally.

Responsabilités

• Greet guests and manage check-in/out processes efficiently.
• Train and supervise front desk staff; monitor attendance and performance.
• Maintain room blocks, rates, and guest records in the PMS system.
• Coordinate with other departments to ensure guest satisfaction.

Connaissances

Front desk experience

Supervisory experience

Customer service

Formation

High school diploma

Outils

CRM Toolbox

PMS system

Description du poste

Embassy Suites by Hilton Columbus Dublin is seeking a Front Desk Supervisor with hospitality excellence to welcome guests, oversee check-in/out, and supervise front desk staff. This position includes two overnight shifts per week and weekend/holiday requirements.

The hotel offers comprehensive benefits, professional growth opportunities, and a dynamic team environment. Applicants should be ready to contribute to a high-quality guest experience and uphold brand standards.