Front Desk Supervisor - Overnight & Weekend Lead

Westmont Hospitality Group; Dublin (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

HSA

401(k) Plan

Paid Time Off

Job summary

Embassy Suites Columbus Dublin is seeking a friendly Front Desk Supervisor to welcome guests, check them in, and coordinate with the front office team. The role requires at least two years of combined front desk and supervisory experience, with flexibility to cover weekends and holidays.

You will work with CRM Toolbox and the PMS system to manage registrations, ensure smooth arrivals and check-outs, handle guest concerns, and uphold brand standards in a 24/7 hotel environment.

Qualifications

• Two years combined front desk and supervisor experience.
• Ability to work weekends and holidays.

Responsibilities

• Greets guests, checks in/out using the PMS system, and assigns rooms per guest needs.
• Input and retrieve information, manage guest accounts, and handle billing adjustments.
• Answer phones, relay messages, and assist guests with inquiries and directions.
• Coordinate arrivals for groups and ensure smooth check-in/out processes.
• Train new agents on duties, cash handling, and CRM tools; ensure brand standards.
• Monitor attendance and enforce policies; support a positive work environment.
• Assist other front desk staff as needed and perform related duties.

Skills

Front desk experience

Supervisor experience

Customer service

Tools

PMS system

CRM Toolbox

Job description

Embassy Suites Columbus Dublin is seeking a friendly Front Desk Supervisor to welcome guests, check them in, and coordinate with the front office team. The role requires at least two years of combined front desk and supervisory experience, with flexibility to cover weekends and holidays.

You will work with CRM Toolbox and the PMS system to manage registrations, ensure smooth arrivals and check-outs, handle guest concerns, and uphold brand standards in a 24/7 hotel environment.