Guest Services Supervisor - Front Desk Overnights/Weekends

Westmont Group; Dublin (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Accounts (HSA)

Optional Life Insurance

Long-Term Disability Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Job summary

Embassy Suites Columbus Dublin is seeking a Front Desk Supervisor in Dublin, OH. The role oversees front desk operations, ensures smooth check-in/out, and delivers outstanding guest service.

The position includes overnight shifts, weekend and holiday coverage, and a competitive benefits package for eligible team members. Qualifications include two years of combined front desk and supervisory experience, with strong communication and problem-solving skills.

Qualifications

• Two years combined front desk and supervisor experience.
• Ability to work weekends and holidays.

Responsibilities

• Greets guests with a friendly, sincere welcome and provides accurate information.
• Process registrations using the computer system, confirm guest details and assign rooms.
• Code electronic keys and finalize guest accounts at checkout, resolving issues as needed.
• Handle guest arrivals, group arrivals, and special requests with professionalism.
• Answer phones promptly in English and relay messages to guests.
• Train new agents on cash handling and PMS system use.
• Monitor attendance and reinforce policy compliance among associates.
• Assist other front desk staff as needed and perform related duties.

Job description

Embassy Suites Columbus Dublin is seeking a Front Desk Supervisor in Dublin, OH. The role oversees front desk operations, ensures smooth check-in/out, and delivers outstanding guest service.

The position includes overnight shifts, weekend and holiday coverage, and a competitive benefits package for eligible team members. Qualifications include two years of combined front desk and supervisory experience, with strong communication and problem-solving skills.