Front Desk Supervisor

Westmont Group; Dublin (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Accounts (HSA)

Optional Life Insurance

Long-Term Disability Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Job summary

Embassy Suites Columbus Dublin is seeking a Front Desk Supervisor in Dublin, OH. The role oversees front desk operations, ensures smooth check-in/out, and delivers outstanding guest service.

The position includes overnight shifts, weekend and holiday coverage, and a competitive benefits package for eligible team members. Qualifications include two years of combined front desk and supervisory experience, with strong communication and problem-solving skills.

Qualifications

• Two years combined front desk and supervisor experience.
• Ability to work weekends and holidays.

Responsibilities

• Greets guests with a friendly, sincere welcome and provides accurate information.
• Process registrations using the computer system, confirm guest details and assign rooms.
• Code electronic keys and finalize guest accounts at checkout, resolving issues as needed.
• Handle guest arrivals, group arrivals, and special requests with professionalism.
• Answer phones promptly in English and relay messages to guests.
• Train new agents on cash handling and PMS system use.
• Monitor attendance and reinforce policy compliance among associates.
• Assist other front desk staff as needed and perform related duties.

Job description

Front Desk Supervisor

Dublin, OH, US

Salary Range: $19.00 To $20.00 Annually

TheEmbassy Suites Columbus Dublin is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. This position will include 2 overnight shifts per week. Must be able to work weekends, and holidays.

• Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.
• Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
• Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.
• Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.
• Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.
• Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by management.

Prior Experience

• Two years combined prior front desk and supervisor experience.

At the Embassy Suites Columbus Dublin we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

• Medical, Dental, and Vision Insurance
• Health Savings Accounts (HSA)
• Optional Life Insurance
• Long-Term Disability Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.