Front Desk Supervisor: Guest Experience Leader

Paycom - ATS; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Employee food & beverage discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead the guest services team at our property. You will ensure consistent, high-quality service during check-in/out, train staff, and uphold brand standards. This role requires strong communication, cash handling, and a proactive approach.

It operates 24/7 shifts with flexible hours and includes benefits and growth opportunities. The ideal candidate thrives in busy environments and can balance guest satisfaction with

Qualifications

• Two years combined front desk and supervisor experience.
• High school diploma preferred.
• Ability to read, listen, and communicate effectively in English.
• Experience with cash handling and basic arithmetic.

Responsibilities

• Greet guests and manage front desk operations.
• Train new agents for daily duties and cash handling.
• Manage third-party internet billing and arrivals.
• Prepare pre-arrival packets and assist with check-in/out.
• Monitor time and attendance and enforce policies.

Skills

Front desk supervision

Customer service

English communication

Cash handling

Education

High school diploma

Tools

CRM Toolbox

PMS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead the guest services team at our property. You will ensure consistent, high-quality service during check-in/out, train staff, and uphold brand standards. This role requires strong communication, cash handling, and a proactive approach.

It operates 24/7 shifts with flexible hours and includes benefits and growth opportunities. The ideal candidate thrives in busy environments and can balance guest satisfaction with