Front Desk Supervisor: Guest Experience Leader

Sheraton Park City; Park City (UT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Supervisor for the Park City property. You will lead front desk staff, ensure consistent, high-quality guest service, and adapt to the 24/7 hotel environment.

Responsibilities include guiding registrations, room assignments, cash handling, and coordinating with other departments. The role requires strong English communication, supervisory experience, and the ability to manage multiple tasks with professionalism.

Qualifications

• High school diploma preferred, with related experience.
• Strong customer service and conflict resolution skills.
• Two years front desk and supervisory experience.
• Proficiency with front office computer systems and calculators.
• Excellent English communication, verbal and written.

Responsibilities

• Supervise front desk clerks and provide clear direction.
• Greet guests warmly and deliver accurate information.
• Manage registration, room assignment, and check-out processes.
• Handle payments, verify credit cards, and balance cash.
• Act as MOD and handle night audit and PBX duties.

Skills

Customer service

Communication

Front desk supervision

English proficiency

Cash handling

Team leadership

Education

High school diploma

Tools

CRM Toolbox

PMS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Supervisor for the Park City property. You will lead front desk staff, ensure consistent, high-quality guest service, and adapt to the 24/7 hotel environment.

Responsibilities include guiding registrations, room assignments, cash handling, and coordinating with other departments. The role requires strong English communication, supervisory experience, and the ability to manage multiple tasks with professionalism.