Front Desk Supervisor | Guest Experience Leader

InterContinental 62s Group plc; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental 62s Group plc in San Antonio, Texas, is seeking a friendly front desk supervisor to provide timely check-in/check-out services following scripting and standards. You will oversee the front desk team and help ensure guest satisfaction.

The role requires a High School diploma or equivalent, fluent English, and experience in front office operations. Benefits include paid time off, health insurance, 401k, and career development opportunities.

Qualifications

• High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, cashier reports, deposits, and counting/securing bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties, and communicate outstanding guest requests or issues to management.
• Respond to guest complaints and perform service recovery as per guidelines.
• Promote teamwork and quality service through daily communication with other departments.
• Perform other duties as assigned including guest room tours, concierge services, etc.

Skills

Customer service

Team leadership

Cash handling

Reservations systems

Problem solving

Education

High school diploma

Some college

Tools

PMS software

POS system

Job description

InterContinental 62s Group plc in San Antonio, Texas, is seeking a friendly front desk supervisor to provide timely check-in/check-out services following scripting and standards. You will oversee the front desk team and help ensure guest satisfaction.

The role requires a High School diploma or equivalent, fluent English, and experience in front office operations. Benefits include paid time off, health insurance, 401k, and career development opportunities.