Front Desk Guest Experience Specialist

InterContinental 62s Group plc; Naperville (IL); On-site; USD 33,000 - 48,000; Full time

Job summary

InterContinental 62s Group plc seeks a Front Desk Agent to greet guests, manage check-in/check-out, and ensure a memorable stay. You will handle bookings, upsell services, and provide local insights with a friendly, efficient approach.

Ideal candidates bring strong communication, problem-solving, and cash handling skills, plus flexibility for nights, weekends, and holidays. A high school diploma is required, with college education a bonus. Must be tech-savvy and guest-focused.

Qualifications

• Minimum a high school diploma or equivalent.
• Experience in front desk or guest service is preferred.
• Strong communication and problem-solving abilities.
• Comfort with cash handling and POS systems.
• Flexibility for night, weekend, and holiday shifts.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Assist with bookings, upsell services, and answer questions.
• Handle cash/credit transactions and maintain records.
• Record guest preferences and respond to requests promptly.
• Maintain a clean, safe, and welcoming front desk area.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Language skills

Tech-savvy

Cash handling

Education

High school diploma or equivalent

College/university degree (bonus)

Job description

InterContinental 62s Group plc seeks a Front Desk Agent to greet guests, manage check-in/check-out, and ensure a memorable stay. You will handle bookings, upsell services, and provide local insights with a friendly, efficient approach.

Ideal candidates bring strong communication, problem-solving, and cash handling skills, plus flexibility for nights, weekends, and holidays. A high school diploma is required, with college education a bonus. Must be tech-savvy and guest-focused.