Front Desk Supervisor - Elevate Guest Experience (Evenings)

InterContinental Hotels Group; Planeport (TX); On-site; USD 55,655,000 - 57,308,000; Full time

Benefits offered by this job

paid time off

medical/dental/vision

insurance

401k

many other benefits to eligible

Job summary

InterContinental Hotels Group in Texas, Planeport is seeking a front desk supervisor who will oversee daily front office operations, train staff on service standards, and guide reservations and safety procedures.

You will handle check-ins/outs, process transactions, upsell rooms, assist guests with local directions, and collaborate with other departments to ensure seamless guest experiences. Evening shifts may be required; fluent English is essential, with other languages a plus.

Qualifications

• High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience.
• Must speak fluent English. Other languages preferred.
• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Use a keyboard to operate property management and reservations systems.
• Communication, reading and writing abilities are important.
• May work nights, weekends and/or holidays.

Responsibilities

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures.
• Provide timely and professional check-in/check-out services in accordance with standards.
• Monitor performance and alert management of issues; take corrective action when needed.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit transactions, post charges, prepare deposits, and secure the bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with duties.
• Promote hotel services and local attractions; assist guests with directions.
• Complete opening/closing shift duties and communicate guest requests to management.
• Respond to guest complaints with service recovery, and coordinate with other departments.
• Perform other duties including concierge tasks as needed.

Skills

Front desk supervision

Staff training

Customer service

Communication skills

Problem solving

Time management

Fluent English

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Reservations systems

Cash handling systems

Job description

InterContinental Hotels Group in Texas, Planeport is seeking a front desk supervisor who will oversee daily front office operations, train staff on service standards, and guide reservations and safety procedures.

You will handle check-ins/outs, process transactions, upsell rooms, assist guests with local directions, and collaborate with other departments to ensure seamless guest experiences. Evening shifts may be required; fluent English is essential, with other languages a plus.