Front Desk Supervisor: Guest Experience & Revenue

InterContinental Hotels Group; Joint Base Lewis-McChord (WA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Front Desk Associate to provide timely check-in/check-out services, assist guests, and promote hotel services. The role requires supervising the front desk team, ensuring adherence to service standards, and efficient use of reservations systems.

The position involves processing payments, upselling rooms when appropriate, and responding to guest requests and complaints to ensure a high level of satisfaction.

Qualifications

• HS diploma or equivalent; must speak fluent English; some college preferred.

Responsibilities

• Supervise front desk functions and ensure staff are trained in service standards.
• Process cash and credit transactions accurately and secure deposits.
• Check guests in and out, answer phones, and handle reservations.

Skills

Fluent English

Education

High School diploma

Tools

Property management system

Reservations system

Job description

InterContinental Hotels Group is seeking a Front Desk Associate to provide timely check-in/check-out services, assist guests, and promote hotel services. The role requires supervising the front desk team, ensuring adherence to service standards, and efficient use of reservations systems.

The position involves processing payments, upselling rooms when appropriate, and responding to guest requests and complaints to ensure a high level of satisfaction.