Guest Experience Specialist (Front Desk)

InterContinental Hotels Group; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group in San Antonio is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and manage transactions. You will anticipate guest needs, provide local insights, and contribute to a friction-free experience across stays.

The role requires excellent communication, problem-solving, and flexibility with shifts including nights, weekends, and holidays. A high school diploma is preferred; a college degree is a bonus but not essential.

Qualifications

• High school diploma or equivalent; college degree is a bonus but not required.
• At least 1 year of front desk or guest service experience preferred.
• Be physically capable of lifting up to 50 lbs and performing light physical tasks.
• Ability to read, write, perform basic math, and use computers.

Responsibilities

• Greet guests and manage transactions with a warm welcome.
• Check guests in and out, issue room keys, and handle safety deposit boxes.
• Upsell rooms and discuss ways to enhance the guest stay.
• Address guest questions, requests, and concerns or escalate to management.
• Maintain safety procedures and report incidents as required.
• Act as a brand ambassador and be knowledgeable about hotel events and services.

Skills

Communication skills

Problem-solving

Fluency in local language

Literacy & tech-savvy

Flexibility

Education

High school diploma

College/university degree (bonus)

Job description

InterContinental Hotels Group in San Antonio is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and manage transactions. You will anticipate guest needs, provide local insights, and contribute to a friction-free experience across stays.

The role requires excellent communication, problem-solving, and flexibility with shifts including nights, weekends, and holidays. A high school diploma is preferred; a college degree is a bonus but not essential.