Front Desk Supervisor — Guest Experience Leader

Placements24; Riverton (UT); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Employee discounts on hotel stays

Job summary

Placements24 in Upington is seeking a Front Desk Supervisor to lead the reception team and ensure a warm, efficient guest experience from check-in to check-out.

The ideal candidate will have leadership and strong communication skills, be familiar with hotel management software, and uphold brand standards while training staff and sustaining high guest satisfaction. This is a full-time, on-site role with opportunities for advancement.

Qualifications

• Requirements: Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Knowledge of hotel operations, including reservation systems and front desk procedures.
• Strong communication, interpersonal, and leadership skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using hotel management software and basic computer applications.
• A commitment to providing excellent guest service.

Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
• Train, schedule, and manage front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory, reservations, and accurately update guest records in the system.
• Ensure all front desk procedures comply with hotel standards and policies.
• Maintain a high level of customer service and guest satisfaction.

Job description

Placements24 in Upington is seeking a Front Desk Supervisor to lead the reception team and ensure a warm, efficient guest experience from check-in to check-out.

The ideal candidate will have leadership and strong communication skills, be familiar with hotel management software, and uphold brand standards while training staff and sustaining high guest satisfaction. This is a full-time, on-site role with opportunities for advancement.