Guest Experience Specialist - Front Desk & Concierge

Placements24; Queenstown (MD); On-site; USD 5,000 - 7,400; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Staff discounts

Career growth possibilities

Job summary

Placements24 in Queenstown, Eastern Cape, seeks a friendly Guest Services Officer to welcome guests, handle check-ins/outs, and answer inquiries with warmth and professionalism. You will coordinate with other departments to ensure smooth service and guest satisfaction.

The ideal candidate will have strong communication skills, a customer-focused attitude, and familiarity with hotel management software. This on-site role requires flexibility to work weekends and holidays, with opportunities for

Qualifications

• Experience in a customer-facing role, ideally in hospitality or service.
• Excellent interpersonal and communication skills with a friendly demeanor.
• Strong problem-solving abilities and calm under pressure.
• Proficiency with hotel management software and basic cash handling.
• Ability to multitask and manage time effectively in a dynamic environment.
• Willingness to work weekends and public holidays; near Queenstown is a plus.

Responsibilities

• Check-in and check-out guests efficiently and warmly.
• Handle inquiries, requests, and concerns promptly and courteously.
• Provide information on hotel services and local attractions.
• Resolve guest complaints and escalate to management when needed.
• Assist with room allocations and ensure guest satisfaction.
• Process payments, reconcile cash, and manage guest accounts.
• Maintain a clean and organized front desk and coordinate with departments.
• Assist with concierge duties such as tours and transportation.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Cash handling

PMS software

Time management

Attention to detail

Flexibility

Tools

PMS system

Office suite

Job description

Placements24 in Queenstown, Eastern Cape, seeks a friendly Guest Services Officer to welcome guests, handle check-ins/outs, and answer inquiries with warmth and professionalism. You will coordinate with other departments to ensure smooth service and guest satisfaction.

The ideal candidate will have strong communication skills, a customer-focused attitude, and familiarity with hotel management software. This on-site role requires flexibility to work weekends and holidays, with opportunities for