Front Office Leader: Guest Services & Operations

Placements24; Queenstown (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Career advancement

Medical aid contributions

Provident fund

Staff discounts

Job summary

Placements24 is seeking a Hotel Front Office Manager in Queenstown to lead the reception and guest services team, ensuring smooth check-in/check-out and superior guest experiences. You will drive a culture of service excellence, manage staff performance, and coordinate with housekeeping and maintenance to maintain top standards across the property.

The ideal candidate has 2–3 years in a supervisory front office role, a hospitality-focused degree, and strong knowledge of PMS and reservations

Qualifications

• Minimum 2–3 years in a supervisory/front office role.
• Hospitality Management diploma/degree preferred.
• Proficient with hotel PMS and reservations systems.

Responsibilities

• Oversee daily front office operations, including check-in/check-out, reservations, and guest services.
• Lead and train front desk staff to deliver courteous, efficient service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and billing procedures.
• Coordinate with Housekeeping and Maintenance to keep rooms in top condition.
• Develop front office policies to improve efficiency and guest satisfaction.
• Monitor feedback and online reviews; take corrective action as needed.
• Assist with yield management and room inventory.
• Prepare reports and forecasts for leadership.
• Keep the front desk area well-presented and stocked.

Skills

Front desk operations

Leadership

PMS software

Reservations systems

Guest services

Staff training

Customer service

Communication

Problem solving

Time management

Education

Hospitality Management Diploma/Degree

Tools

PMS software

Job description

Placements24 is seeking a Hotel Front Office Manager in Queenstown to lead the reception and guest services team, ensuring smooth check-in/check-out and superior guest experiences. You will drive a culture of service excellence, manage staff performance, and coordinate with housekeeping and maintenance to maintain top standards across the property.

The ideal candidate has 2–3 years in a supervisory front office role, a hospitality-focused degree, and strong knowledge of PMS and reservations