Front Desk Supervisor - Upington

Placements24; Riverton (UT); Presencial; USD 21.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid vacation

Employee discounts on hotel stays

Descripción de la vacante

Placements24 in Upington is seeking a Front Desk Supervisor to lead the reception team and ensure a warm, efficient guest experience from check-in to check-out.

The ideal candidate will have leadership and strong communication skills, be familiar with hotel management software, and uphold brand standards while training staff and sustaining high guest satisfaction. This is a full-time, on-site role with opportunities for advancement.

Formación

• Requirements: Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Knowledge of hotel operations, including reservation systems and front desk procedures.
• Strong communication, interpersonal, and leadership skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using hotel management software and basic computer applications.
• A commitment to providing excellent guest service.

Responsabilidades

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
• Train, schedule, and manage front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory, reservations, and accurately update guest records in the system.
• Ensure all front desk procedures comply with hotel standards and policies.
• Maintain a high level of customer service and guest satisfaction.

Descripción del empleo

About the Role

Our client is seeking an organized and customer-focused Front Desk Supervisor to lead the reception team at their well-appointed hotel in Upington . This role is crucial for creating a welcoming first impression and ensuring efficient check-in and check-out processes. You will supervise front desk staff, handle guest inquiries, manage reservations, and address any guest concerns to ensure a positive overall experience. The ideal candidate is personable, possesses strong leadership skills, and has a thorough understanding of front office operations in the hospitality sector.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
• Train, schedule, and manage front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory, reservations, and accurately update guest records in the system.
• Ensure all front desk procedures comply with hotel standards and policies.
• Maintain a high level of customer service and guest satisfaction.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Knowledge of hotel operations, including reservation systems and front desk procedures.
• Strong communication, interpersonal, and leadership skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using hotel management software and basic computer applications.
• A commitment to providing excellent guest service.

Benefits

• Competitive hourly wage with potential for overtime.
• Health insurance and retirement savings options.
• Paid vacation and sick leave.
• Employee discounts on hotel stays and services.
• Supportive team environment with opportunities for advancement.