On-Site Customer Experience Pro – Upington

Placements24; Riverton (UT); On-site; USD 12,000 - 19,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

Paid leave

Dev opportunities

Friendly team

Job summary

Placements24 in Upington, South Africa, is seeking a Customer Experience Associate to join our on-site team. You will be the primary point of contact for customers, handling inquiries via phone, email, and in-person visits, and ensuring friendly, efficient service that builds loyalty.

The role requires a high school diploma, strong communication skills, experience in customer service, and proficiency with CRM software and office tools.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles.
• Excellent verbal and written communication.
• Proficiency with CRM software and standard office tools.
• Strong problem-solving under pressure.

Responsibilities

• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints effectively and with first-contact resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with other departments to meet customer needs promptly.
• Identify service gaps and suggest improvements to enhance satisfaction.

Skills

Customer service

Communication

CRM software

Office tools

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Upington, South Africa, is seeking a Customer Experience Associate to join our on-site team. You will be the primary point of contact for customers, handling inquiries via phone, email, and in-person visits, and ensuring friendly, efficient service that builds loyalty.

The role requires a high school diploma, strong communication skills, experience in customer service, and proficiency with CRM software and office tools.