Front Desk Supervisor — Guest Experience Leader

Limelight Hotels; Ketchum (ID); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Other company perks

Job summary

Limelight Ketchum is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service, smooth check-in/check-out, and efficient team performance.

You will train staff, handle reservations, resolve guest concerns, and coordinate with housekeeping and other departments, while maintaining hotel policies and a welcoming lobby atmosphere. Prior front desk leadership experience is preferred.

Qualifications

• High School diploma or equivalent required.
• College degree in related field preferred.
• 1 year of management experience preferred.
• 3 years of front desk experience preferred.

Responsibilities

• Supervise front desk operations to ensure a seamless guest experience
• Train, mentor, and support front desk staff in service standards and procedures
• Assist with check-in, check-out, and reservation management
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and ensure compliance with hotel policies and brand standards
• Coordinate with housekeeping, maintenance, and other departments for guest needs
• Balance daily transactions, process payments, and manage billing issues
• Prepare shift reports and communicate key information to management
• Maintain a welcoming and professional lobby atmosphere
• Support emergency procedures and ensure guest safety protocols are followed
• Perform additional duties as assigned by hotel management
• Other duties as assigned

Skills

Leadership

Customer service

Conflict resolution

Communication

Education

High School Diploma or equivalent

Tools

PMS software

Job description

Limelight Ketchum is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service, smooth check-in/check-out, and efficient team performance.

You will train staff, handle reservations, resolve guest concerns, and coordinate with housekeeping and other departments, while maintaining hotel policies and a welcoming lobby atmosphere. Prior front desk leadership experience is preferred.