Front Desk Team Lead & Guest Experience

LEISURE HOTELS LLC; Alpine (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

LEISURE HOTELS LLC is seeking an experienced Front Desk Supervisor to oversee front office staff, train personnel, and manage shift operations. The role emphasizes guest service, efficient problem resolution, and strict adherence to cash handling and dress code policies.

The position involves coordinating with multiple departments, maintaining accurate room and group information, and supporting the General Manager on various projects as needed.

Responsibilities

• Supervises the activities of front desk staff.
• Trains, cross-trains and retrains all front Office personnel.
• Assists with front office schedules.
• Supervises workloads during shifts.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properlycommunicated.
• Resolves guest problems quickly, efficiently and courteously.
• Maintains and updates group information. Maintains monitors and preparesgroup requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allotted labor standards for the front desk.
• Maintains and contributes to the shift log, noting problems, special guests andwork needing to be completed.
• Enforces all cash handling, check cashing and credit policies.
• Wears the proper uniform at all times. Requires and enforces all front officeemployees to wear proper uniforms and name tags at all times.
• Assists General Manager with any and all projects or duties as assigned.

Job description

LEISURE HOTELS LLC is seeking an experienced Front Desk Supervisor to oversee front office staff, train personnel, and manage shift operations. The role emphasizes guest service, efficient problem resolution, and strict adherence to cash handling and dress code policies.

The position involves coordinating with multiple departments, maintaining accurate room and group information, and supporting the General Manager on various projects as needed.