Front Desk Supervisor – Guest Services

Highgate; Morgan Hill (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition re

Job summary

Highgate Hotels is seeking a Front Office Supervisor at Residence Inn Morgan Hill. The role focuses on delivering attentive service during check-in, stay, and checkout while maximizing occupancy and revenue.

You'll greet guests, manage the front desk system, and coordinate with teams to ensure smooth operations. The position requires strong communication, multitasking, and a willingness to work flexible hours.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.
• Experience in hotel or related field preferred.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Maintain PBX console operation and hotel standards.
• Answer guest inquiries about services, facilities, and hours.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Balance and prepare shift paperwork for closing.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels is seeking a Front Office Supervisor at Residence Inn Morgan Hill. The role focuses on delivering attentive service during check-in, stay, and checkout while maximizing occupancy and revenue.

You'll greet guests, manage the front desk system, and coordinate with teams to ensure smooth operations. The position requires strong communication, multitasking, and a willingness to work flexible hours.